Comments on: Are Loyalty Programs Helping or Hurting Your Product? http://jrothman.com/blog/mpd/2008/09/are-loyalty-programs-helping-or-hurting-your-product.html Management, especially good management, is hard to do. This blog is for people who want to think about how they manage people, projects, and risk. Wed, 07 Jan 2009 21:41:54 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Dwayne Phillips http://jrothman.com/blog/mpd/2008/09/are-loyalty-programs-helping-or-hurting-your-product.html/comment-page-1#comment-25250 Dwayne Phillips Tue, 30 Sep 2008 11:22:36 +0000 http://jrothman.com/blog/mpd/?p=8517#comment-25250 I have been through the same situation. The airlines wrote checks they couldn't cash. I guess that someone calculated what percentage of frequent flyers would actually use the miles they accumulated. That person was wrong in their calculations as more people want to use their miles than estimated. Be careful about writing checks or promising anything in the future. This goes for all of us. I have been through the same situation. The airlines wrote checks they couldn’t cash. I guess that someone calculated what percentage of frequent flyers would actually use the miles they accumulated. That person was wrong in their calculations as more people want to use their miles than estimated.

Be careful about writing checks or promising anything in the future. This goes for all of us.

]]>