http://jrothman.com/blog/mpd/2007/09/but-its-just-a-small-change.html Management, especially good management, is hard to do. This blog is for people who want to think about how they manage people, projects, and risk. Thu, 08 Jan 2009 19:54:38 +0000 http://wordpress.org/?v=2.7 hourly 1 http://jrothman.com/blog/mpd/2007/09/but-its-just-a-small-change.html/comment-page-1#comment-620 Walter Underwood Sat, 15 Sep 2007 09:19:00 +0000 http://jrothman.com/blog/mpd/?p=7949#comment-620 For me, an installation bug is a "first impression" problem and that might make it a show stopper. With Ultraseek, effortless installation was a core feature and part of the free trial and sales process. Of course, there are always bugs that get "release noted". I think it is important to be honest with your customers about when you know something doesn't work. Write it down, ship it, and fix it fast. No product is perfect, but you can choose to have a more or less broken relationship with your customers by how up-front you are about bugs. For me, an installation bug is a “first impression” problem and that might make it a show stopper.
With Ultraseek, effortless installation was a core feature and part of the free trial and sales process. Of course, there are always bugs that get “release noted”. I think it is important to be honest with your customers about when you know something doesn’t work. Write it down, ship it, and fix it fast.
No product is perfect, but you can choose to have a more or less broken relationship with your customers by how up-front you are about bugs.

]]> http://jrothman.com/blog/mpd/2007/09/but-its-just-a-small-change.html/comment-page-1#comment-619 Jim Wed, 12 Sep 2007 07:09:23 +0000 http://jrothman.com/blog/mpd/?p=7949#comment-619 Common situation many PMs face. Our challenge (as PMs) is to try and convince the overly-optimistic development leads and architects that they WILL face these issues when they reject Murphy and rely on their own technical prowess alone. How can PMs predict this future and motivate preventative action early? Common situation many PMs face. Our challenge (as PMs) is to try and convince the overly-optimistic development leads and architects that they WILL face these issues when they reject Murphy and rely on their own technical prowess alone. How can PMs predict this future and motivate preventative action early?

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